Fountainhead Hotels HeadQuartersThank you for considering Fountainhead Hotels for your travels to Fairbanks. For information about our family of locally owned hotels do not hesitate to contact us. You may also call us direct at 800.528.4916 for reservations and save more money for the things you want to do on your Alaskan adventure.
1501 Queens Way, Fairbanks, AK 99701 Phone: 800.528.4916 | Fax: 907.451.6376 Email: askus@fountainheadhotels.com
|
|
Frequently asked questions
What covid-19 PROCEDURES can I expect?
- Masking and face coverings
- Appropriate Personal Protective Equipment (PPE)
- Abundance of hand sanitizing stations
- Social and physical distancing between guests and teammates
- Capacity limits
- Enhanced housekeeping with electro-static sprayers, extended vacancy between guests
- Safe-shuttles with plexi-glass
- Enhanced cleaning of common and public spaces
- We will shop for you pre-check-in at Sophie Station (choose between 3 menus)
- Swift and caring response to any presumed COVID cases on property
What is Your Current cancelation policy?
We want you to be as comfortable as possible in making your trek to the Golden Heart City. We've relaxed our cancelation policy to 24-hours before check-in for the most flexibility possible, worry-free. We want you to visit, of course, but want you to feel ready to do so. We will also work with you to post-pone your trip, just ask us!
If you need to adjust reservations made through another travel site or third party (Booking.com, Expedia, Trivago, hotels.com, etc), please contact them directly for assistance and refer to their terms and conditions.
If you need to adjust reservations made through another travel site or third party (Booking.com, Expedia, Trivago, hotels.com, etc), please contact them directly for assistance and refer to their terms and conditions.
WHO CAN I TALK TO ABOUT CURRENT SAFETY AND SANITATION MEASURES?
If you need to adjust reservations made through another travel site or third party (Booking.com, Expedia, Trivago, Hotels.com, etc), please contact them directly for assistance and refer to their terms and conditions.
When Is Check in and check out?
Check-in is 4:00 PM and check-out is 11:00 AM Alaska Standard Time (AST)/Alaska Daylight Time (ADT). Please note that we are unable to offer late check-outs during the summer months (mid-May through mid-September).
Do you have a shuttle service?
YES. Complimentary 24-hour shuttle service is available for arriving and departing guests at Fairbanks International Airport and the Alaska Railroad Depot. Groups must make own arrangements.
How do I get a shuttle?
Once you claim your luggage and have it in hand, call your hotel for the shuttle:
How do I get a shuttle?
Once you claim your luggage and have it in hand, call your hotel for the shuttle:
- Sophie Station Suites (907) 479-3650
- Wedgewood Resort (907) 452-1442
- Bear Lodge (907) 452-2327
Where in Fairbanks, Alaska are you located?
- Wedgewood Resort - 212 Wedgewood Drive in east Fairbanks, near the University of Alaska Fairbanks and 5-minutes from downtown. Distance from the airport is 5.5 miles; allow 15 minutes for travel time. Complimentary parking with head bolt heater outlets.
- Sophie Station Suites - 1717 University Avenue in west Fairbanks, near the airport and University of Alaska Fairbanks. Distance from the airport is 2.8 miles; allow 10 minutes for travel time. Complimentary parking with head bolt heater outlets.
- Bear Lodge - 325 Wedgewood Drive in east Fairbanks, near the University of Alaska Fairbanks and 5-minutes from downtown. Distance from the airport is 5.5 miles; allow 15 minutes for travel time. Complimentary parking.
Is your Front desk staffed 24 hours?
You bet! Someone is always available to assist you and provide service.
Is there a surcharge for internet use?
NO. Complimentary wireless internet access is available throughout all guest rooms and public areas at all hotels. Public computer and printer available.
What is the cancellation policy?
Cancellations must be made at least 24 hours in advance. Cancellations of less than 24 hours will be charged a penalty equivalent of one night’s stay at the applicable rate.
Is smoking allowed?
No. There is a $500 fee for violation of our smoking policy. This includes cigarettes, marijuana, and vaping in the guest rooms and on balconies. There are designated smoking areas around the properties.
Are laundry facilities available?
Yes. Check with Front Desk for hours, and to purchase tokens & detergent. An iron and ironing board is available in each guest room. Dry cleaning service is available as well!
Do you offer a complimentary breakfast?
At this time, we do not have a complimentary breakfast.
Are pets allowed on hotel properties?
No. Pets are not allowed, however all service animals as defined by the ADA are welcome.
What is minimum age for check-in?
At least one person in each room must be 21 years or older unless prior approval is received from management. Consideration for reservations for those under 21 is made on a case by case basis.
Do you have a corporate, AAA, AARP or government rates?
Absolutely! When checking rates, use the rate plan drop down menu to select your special rate. PLEASE BOOK WITH US DIRECTLY TO RESERVE YOUR SPECIAL RATE! This is very important as we can not change the pricing that other websites give you once you have reserved with them. You may also call us direct at 800.528.4916 for reservations and save more money for the things you want to do on your Alaskan adventure.
We also have exclusive Private Offers. Just sign up to our email list to unlock them on the reservation page.
We also have exclusive Private Offers. Just sign up to our email list to unlock them on the reservation page.
Do you honor Tax Exempt Status?
In order to be tax-exempt, the room must be paid directly by a government agency, an organization granted tax-exempt status by the IRS, or the stay must be a minimum of 30 days. Please expect to provide proof of tax-exempt status. We accept government issued checks, government issued credit cards, government issued purchase orders, and IRS letters proving tax-exempt status. State letters of tax-exempt status are not applicable.
Notice regarding debit/credit cards
Use of a credit/debit/check card as security or payment for your room IMMEDIATELY PLACES A HOLD ON YOUR AVAILABLE FUNDS. NOTE - Your financial institution may continue to hold these funds for an additional five to seven business days after you check out. The amount of the authorization/hold requested will be the amount of room and tax for the length of your stay plus a $300 deposit for incidentals. Fountainhead Hotels will not accept responsibility for overdraft charges resulting from holds placed on your account nor will Fountainhead Hotels contact your financial institution to request a release of funds.